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Call us Monday - Saturday 10.00am - 5.00pm
01264 771 443
0330 122 1802
Terms and Conditions

About New Threads Quilt Shop
New Threads is the retail trading arm of JLIS and New Threads Ltd and has been providing quality patchwork & quilting supplies to the public since 2003. JLIS and New Threads Ltd is registered in England, company registration no. 04602412, and is VAT registered, VAT number GB 799 6833 41.
Our registered address is: Innisfree, Stoke Road, Smannell, Andover, Hampshire SP11 6JL, UK
Our mailing address is: 14, Fairground Craft & Design Centre, Weyhill, Andover, Hampshire SP11 0QN, UK
You can reach us by telephone:  01264 771433 (+44 1264 771443).
About New Threads’ Products
All fabrics are 100% cotton with a nominal width of 112-115cm (44"-45") unless stated otherwise. Threads, waddings, notions and other products are as described in each individual product description. All our products are purchased through accredited wholesale distributors and are always first quality.
Fabrics are cut to order off the bolt and are sold by the metre, not the yard. For your reference, 1 metre is about 39.5 inches. When ordering fabric please note the cut length and then enter the quantity of that length you require in the box before clicking ‘Add to Cart’. All multiple quantities of any length will be cut as one long length, i.e., 3 x ½ metre will be cut as 1.5m.
Whenever possible, we use the manufacturers' images of their products. Whilst they take great care over colour accuracy, the limitations of colour representation and variations between computer screens mean that image colours can vary from actual product colours.  Please use the images we provide as a close guide, but do not rely on them for exact matches such as for colour matching against fabric. Please contact us if you wish to receive samples of our fabrics – we offer a free samples service for up to six swatches.
To make a purchase
For each item you wish to purchase, simply add the item to your shopping cart whilst you are viewing it, specifying how many of the item you would like. At any stage in the shopping process, you can go to your cart and review what you have gathered, change item quantities, decide to remove something from your cart, as you wish. Delivery charges are based on the weight of the items purchased and will be shown next to the total price of the goods in your cart. When you are ready, select the checkout option, select your prefered shipment and payment methods and provide your payment details. We accept Visa, Mastercard, Switch, Solo, Delta, Electron, Visa Debit and Paypal for on-line purchases. We do not add a transaction fee for your use of any of these payment methods.
If you prefer to purchase by telephone, please call us on 01264 771443 (+44 1264 771443).
If you prefer to purchase by mail, please check out and follow the postal instructions. Write to us at the mailing address above. Please enclose a copy of your order and provide us with a contact number so we can reach you should we have any queries. And for those shoppers able to travel to our shop, you may select the Collect in Store option at checkout.
We accept all of the above payment methods plus cheques or postal orders for telephone and mail purchases.  If you pay by cheque, please write your cheque guarantee card number and expiry date on the back of your cheque, otherwise we have to wait for the cheque to clear before we are able to despatch the goods you have purchased. We do not accept cash for on-line, telephone or mail purchases.
If you have any questions at any stage, please call us on 01264 771443.
Credit and Debit Card Security
All card details are handled securely and in full compliance with the payment card industry’s data security standard. All card security details are protected carefully whilst within our control, no card security details are ever allowed out of our control, no card security details are retained beyond the time needed to effect your payment, and any card security details that might have been written down as we process your payment will be shredded promptly. We provide each customer with the customer copy of the payment receipt and retain the merchant copy, as we are required to do by the payment card industry, in case there are any questions relating to the payment transaction. The merchant copy does not include any details that would compromise the security of your credit or debit card.
Delivery commitment
We aim to despatch all goods purchased either the same or next business day.  Please allow a reasonable amount of time for your goods to arrive once despatched according to the delivery method you have selected. If you do not receive your goods within the expected period, please contact us and we will endeavour to locate your goods. Whilst we use only reliable shippers to convey goods to customers, occasionally goods can get delayed or misplaced by the shipper. If any goods are lost by the shipper we can replace your products for you only if Recorded or Tracked delivery was selected at checkout. If you do not pay for Recorded Delivery with your purchase, we cannot be held responsible for lost items in the post because we cannot ourselves receive compensation.
Returns are accepted up to 28 days from the date of purchase provided all returned items are in “As new” condition. For fabrics, this means the fabric must not have been cut or washed. For threads, the spool must still be in its cellophane wrap. We offer you the choice of either a refund or credit against your next purchase if that purchase is immediate.
Resolving issues and disputes
Should you be unhappy in any way with the Website, your purchase, your goods or any part of New Threads Quilt Shop’s service, please do not hesitate to contact us on 01264 771443 (+44 1264 771443). We will endeavour to resolve any concerns or difficulties with you in good faith.
Data Protection Act (1998)
New Threads Quilt Shop is registered with the UK Information Commissioner’s Office as required under the Data Protection Act (1998).  We collect our customers’ names, addresses, e-mail addresses and contact telephone numbers.  These we use to enable us to communicate with customers regarding orders, to deliver goods they have purchased, and to resolve any queries we may have with orders.  We also communicate special offers via e-mail, but customers can opt out of e-mail marketing at any time, by request. We do not use our customers’ personal information for any other purpose and we do not share our customers’ information with any third party.
This site is solely for the use of customers wishing to purchase goods for sale from New Threads Quilt Shop. Your use of this site and any purchases you make through this website are made under these terms and conditions and on the understanding that you agreed to be bound by these terms and conditions. 
In these Terms and Conditions “we, our, us” refers to New Threads Quilt Shop.
Acceptance of terms
By accessing the content of the Website you agree to be bound by the terms and conditions set out herein and that you accept our Privacy Policy.  If you do not so agree, you should not use any of the content or services on the Website and should leave promptly. 

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.  You agree not to use the website in a way that may impair its performance, corrupt its content, infringe any proprietary rights, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or interruption of the normal flow of dialogue within this site. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. 

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement by you of the terms and conditions set out in this agreement.
All intellectual property of New Threads Quilt Shop, such as trademarks, trade names, photographs or registered designs remain the property of New Threads Quilt Shop. 

Members sign in
You will be required to register your identity in order make a purchase. By doing so, you will be able to access your order details and account history after the purchase is made.   
When you register, please provide accurate and current information as prompted by the appropriate registration form. We will use this information when sending you the goods you have purchased and will not accept any liability for goods wrongly dispatched if that is due to the information you have provided not being accurate and current. You may review, correct, change, or update your membership information by visiting the members section of the Site.
As part of the membership sign in process, you will be asked for your e-mail address and password.  You may not choose an e-mail address that is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion. If you have reason to believe that your password is no longer secure, you must change your password promptly by updating your member information. If you have forgotten your password, please follow the prompt signs at sign-in. Do not telephone us, as we do not personally have access to your sign-in password.
We reserve the right to change any part of this agreement without notice as we find necessary and your continued use of the Website will be deemed as acceptance of this agreement.
Please check these Terms and Conditions from time to time in case such changes have been made. 
Limitation of liability
Under no circumstance will we be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. 
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of New Threads Quilt Shop, its employees or agents.
Governing law and jurisdiction
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English and Welsh courts without reference to rules governing choice of laws.

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